To really embed change, you need to understand the levers of change within your organization. So ultimately, this is about the things within your organization that can act as true enablers of change or can really inhibit and prevent change. For any type of organization, broadly, these are the main areas that you really want … Continued
Let’s start with understanding what a change network is or change ambassadors as we’re preferring to call them here. They’re also often referred to as change champions. So your change network is really a group of individuals from within your organization who can act as a key driving force to support and embed the change. … Continued
Employee adoption of your change program or project ultimately comes down to two things: ability and willingness. Ability: have they received adequate training? Are the processes around them allowing them to adopt the training and are there any other constraints that are basically affecting their actual ability to adopt these changes in behaviour, knowledge, skills, … Continued
Measuring your change program is a really important activity to spend some time in. Most businesses, once the change has been complete, don’t necessarily look back and really understand have we achieved all the outcomes we set out to, and what’s our ROI. So the Kirkpatrick evaluation model is a really effective simple framework for … Continued
Before we go into this, remember that training is going to potentially be a really key part of your change program or project. Most change projects do have an element of training to some extent. You’re likely to be teaching people new skills, new behaviors, new knowledge. Therefore, ultimately, you’re going to need some kind … Continued
Let’s firstly understand each one in turn… What are personas? Fictional profiles or characters based on real insight in relation to the populations that will ultimately be impacted by your change program. You’re getting real factual evidence that reflects the key characteristics and the needs of whatever populations are going to be impacted for you. … Continued
Let’s firstly just understand what we mean when we say communication. This is about the messaging that you’re going to be sending out to the business – different functions, different populations – we’ll come on to that. But it’s basically your communicated messaging in order to help people understand what’s going on, in order to … Continued
Understanding what change Readiness is is the first step here. It’s really a point at which you take the time to understand whether the business is ready for the change to actually be fully implemented. It’s understanding from an implementation perspective, from a willingness perspective, how ready the business is to really get going and … Continued
What is a change impact assessment? It’s essentially an exercise to understand and document the key impacts of the proposed changes. So whatever your change program or project is trying to achieve, this is really going to get into the detail in terms of what’s going to be the difference in the future. So what’s … Continued
What is a Change Approach: When we talk about a change approach, we mean a high-level framework that outlines how to embed change in the business. This framework serves as a guide for internal use, providing a consistent method for handling changes. One example is Kotter’s Eight Steps, a common change management methodology, which illustrates … Continued